Last Updated: 03 July 2026

Privacy Policy

Jefferson Pro Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how Jefferson Pro Locksmith collects, uses, discloses, and protects your personal information when you use our services or interact with our website. Our services are based in Fairfield, AL, USA.

1. Information We Collect

Jefferson Pro Locksmith collects information to provide reliable locksmith services and improve your experience. The types of personal information we collect include:

1.1 Information You Provide Directly To Us

When you contact Jefferson Pro Locksmith for services, make an inquiry, or interact with us through our website, phone, or in person, you may provide us with the following personal information: * Contact Information: Your name, email address, phone number, and physical address (e.g., the location where locksmith services are needed). * Service Details: Information about the locksmith service you require, such as the type of lock, vehicle information (make, model, VIN for automotive services), nature of the emergency (e.g., lockout, broken key), or security concerns. * Payment Information: If you make a payment directly to us, we may collect billing address and payment card details. However, payment processing is often handled by third-party payment processors, and we do not store sensitive credit card information on our servers. * Communication Content: Records of your communications with us, including phone call recordings (where permitted by law and with prior notification), emails, and messages sent via contact forms or chat.

1.2 Information Collected Automatically

When you visit our website, Jefferson Pro Locksmith and our third-party service providers may automatically collect certain information about your device and browsing activity through cookies and similar tracking technologies: * Usage Data: Your IP address, browser type and version, operating system, referral source, pages viewed, time spent on pages, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.

2. How We Use Your Information

Jefferson Pro Locksmith uses the information we collect for various purposes, primarily to provide and improve our locksmith services:

* To Provide Services: To schedule and dispatch technicians, complete locksmith services at your location (e.g., emergency lockouts, key duplication, lock repair/installation), process transactions, and fulfill your requests. * Communication: To communicate with you regarding your service requests, appointments, service updates, invoices, and follow-up on service quality. * Customer Support: To respond to your inquiries, provide customer support, and address any concerns or feedback you may have. * Billing and Payments: To process payments for services rendered and manage our financial records. * Improvement of Services: To understand how our services are used, analyze website traffic, troubleshoot technical issues, and improve the quality and efficiency of Jefferson Pro Locksmith's offerings. * Marketing (with consent): To send you promotional materials, special offers, or information about new services offered by Jefferson Pro Locksmith, only where you have provided explicit consent to receive such communications. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, or safety of Jefferson Pro Locksmith, our customers, or others.

3. How We Share Your Information

Jefferson Pro Locksmith understands the importance of keeping your personal information private. We will only share your information in the following circumstances:

* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These may include technicians (who need your location and contact info to perform services), payment processors, website analytics providers (like Google Analytics), IT support, and customer relationship management (CRM) systems. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of Jefferson Pro Locksmith, prevent fraud, or protect the personal safety of users of our services or the public. * Business Transfers: In the event that Jefferson Pro Locksmith is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information for any other purpose with your explicit consent.

Jefferson Pro Locksmith does not sell your personal information to third parties.

4. Data Protection and Security

Jefferson Pro Locksmith takes reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include:

* Secure Communication: Using secure communication protocols (e.g., SSL/TLS) for data transmission on our website. * Access Control: Restricting access to personal information to authorized employees and service providers who need the information to perform their job duties. * Data Minimization: Collecting only the personal information necessary to provide our services. * Physical Security: Securing physical records and devices containing personal information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Jefferson Pro Locksmith cannot guarantee its absolute security.

5. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not operated by Jefferson Pro Locksmith. These third-party services, such as payment processors (e.g., Square, Stripe) or mapping services (e.g., Google Maps), have their own privacy policies. We encourage you to review the privacy policies of any third-party sites or services you interact with. Jefferson Pro Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of tracking by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

6. Cookies and Tracking Technologies

Jefferson Pro Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience, analyze website usage, and for various operational purposes.

* What are Cookies? Cookies are small text files placed on your device by a website that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. * How We Use Them: * Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps Jefferson Pro Locksmith improve the way our website works. * Your Choices: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information on how to control cookies, check your browser's "Help" or "Settings" menu.

7. Your Privacy Rights Under Applicable US State Privacy Laws

While Jefferson Pro Locksmith is based in Alabama, we respect the privacy rights afforded to individuals under various applicable US state privacy laws (e.g., the California Consumer Privacy Act (CCPA) and similar laws in states like Virginia, Colorado, Connecticut, and Utah). Depending on your state of residence, you may have the following rights concerning your personal information:

* Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: As stated earlier, Jefferson Pro Locksmith does not sell your personal information. If we were to engage in data sharing for cross-context behavioral advertising (which we currently do not), you would have the right to opt-out. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact Jefferson Pro Locksmith using the contact information provided in Section 10 of this Privacy Policy. We may need to verify your identity before processing your request to ensure the security of your personal information.

8. Data Retention

Jefferson Pro Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we retain data related to service requests for a period necessary to manage service history, warranties, and potential future needs, as well as for legal and tax compliance. Information collected via cookies and analytics is typically retained for shorter periods, as determined by the respective service providers (e.g., Google Analytics).

When your personal information is no longer needed, we will securely dispose of it in accordance with applicable laws and our internal policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. Jefferson Pro Locksmith does not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. Updates to This Privacy Policy

Jefferson Pro Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services or website after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Jefferson Pro Locksmith:

Email: support@jeffersonprolocksmith.com Address: 5115 Valley Rd, Fairfield, AL 35064